|Pay & Delivery
Order placement procedure :
(Visa / MasterCard / Paypal / Western Union or wire transfer accepted)
If you have already registered Verified By VISA or MasterCard Security Code, you will be required to provide your corresponding password after confirmation as requested by your card issuing bank.
Optional online PAYPAL payment gateway is provided
Please note that all goods transacted are converted on the daily of the bank rates from your local currencies to Hong Kong dollars. (US$1.00=HK$7.80 reference only)
When placing order, mouse click the item amount or tick the price box, click the 'Add to Cart' button, your order goods will be put into CART, if you wish to continue your order for other products, press any category on your left side or search another item, until you finish your order, should you need to cancel your selected items, please tick the item box, and click the 'delete selected items' button, click 'update quantity' button, and then checkout , lastly ensure to select your shipping zone and fill in all the necessary information, page will go to on line payment gateway 'eNETS.sg', merchant name is 'HAUS LIMITED', we do not know customers' credit card details, all the information will be encrypted 128 bits by SSL protocol until finish order placement, after payment process, we both will have an email order confirmation immediately, once order submitted successfully, customers are recommended to returned to their account (Order Information) to check their order showing in their account or not caused internet bandwidth sometimes lose informaton. Successful orders cannot be cancelled or modified amount exceed the submitted amount, if any out of stock or shortage or remove items, we can adjust the charges amount lower than the submitted amount, we will ship out the goods wihthin 3-7 working days, customers can also trace their order status at anytime.
DDDHouse.com is operated by Haus Limited, 'HAUS LIMITED' will be shown in customers bill. Our merchant ID : 028702538, Our address as below :-
P. O. Box 35043
KING'S ROAD POST OFFICE
(Office at Flat B, 2/Floor...Under renovation) Hong Kong. Tel : (852)2881-8498 Fax : (852)2881-8499.
Wire transfer payment only available for order over 50 copies or wholesale order, we will issue another invoice for further proceedure.
We mainly useThe Hongkong Post Office for goods handling. all parcels will be under registered mail (no registered for order value under HK$100/US$12.82 or 2 copies), we do not accept P. O. Box for shipping address. Bulk order can be arranged specially.
Customs/Imported duties :
Customers are responsible for the declaration of duties and imported tax of your countries for the mail packets, please be aware that all customs and imported duties are payable by customers or recipients upon arrival of goods, customers are reminded to check with your local offices for detail.
We are not responsible for delays in delivery due to merchandise held by customs officials.
We are not responsible for any lost or damage caused by war, act of god or strike.
We are selling all original legal copyrighted products in Hong Kong, we are not responsible for any products while import to overseas held, confiscated or destroyed by customs officials due to their violates import regulation or trademark regulation.
**DVD, VCD, BLU-RAY** :-
Our replacement of defective disc period within 14 days after you received your parcel.
Some computers dvd/vcd rom cannot play some of dvds/vcds, may be it is not the disc problems, test again with other domestic dvd/vcd player please, or if you should clean your dvd player lens and try again. If your dvd/vcd player lens are going to be old, it can not work well, don't try to send back for replacement because it is not the disc problems.
We do not accept replacement for incompatible region code dvd/Blu-ray players, customers should look into the details of the DVD/Blu-ray before buy.
We are not liable to any damages and or loss caused by mail during transit or by courier.
Customers should make the disc in good conditions and prevent any scratched on disc surface, please use bubbles or soft paper to protect the disc and send back to us by regular air mail, stick air mail letter postage stamps, just like sending a letter for saving your postage fee, (this trip of postage pay by customers) send along with your returned address, email address, name and defective reason, DO NOT SEND BACK the printing layout and the keepcase, once we receive the returned disc, we will send back to the regarding distributor for replacement proceedure, if the disc still have the problems that you mentioned, they will exchanged a new one for you, if they check the problems scratched by customers or has ever been played many times, they won't exchange for you, this is their replacement of defective discs policy.
**Hardware and Digital Products** :-
We will test it to make sure it works properly before it is shipped.
Period within 14 days after you received your parcel.
Should your unit ever require repair service please
contact one of the service centers listed in the
Product Service Guide or other repairing centers.
If return to us for reparing, shipping cost is non-refundable.
Here below is the return address:-
HAUS LIMITEDRefund Service :
P. O. Box 35043
KING'S ROAD POST OFFICE
Refund is only subjected to the shortage of stock or lost of parcel which must be confirmed by destination post office, any wrong order made by customers will not entitled refund, however, any unfore seen circumstance like postal strike, War or Act of God is not valid. The refund will be only returned to the credit card account of customers, however shipping charged is non-refundable.
If the goods are returned to us due to customers incomplete address or deliver to recipients unclaimed, or your country customs rejected, we refund the goods current value, however shipping charged is non-refundable.