Pay & Delivery Inquiry [email protected]
Order placement procedure :
(Visa / MasterCard / PayPal / Western Union or wire transfer accepted)
If you have already registered Verified By VISA or MasterCard Security Code, you will be required to provide your corresponding password after confirmation as requested by your card issuing bank.
Optional online PAYPAL payment gateway is provided
Please note that all goods transacted are converted on the daily of the bank rates from your local currencies to Hong Kong dollars. (US$1.00=HK$7.80 reference only)
Merchant Name : HAUS LIMITED (Under Construction)
Merchant ID : 028702538 (Under Construction)
Payment Gateway : eNETs.sg (Under Construction)
For delivery small packets up to 2 kg, we mostly use Hong Kong Post e-Express Service or Registered Mail, Customers can get online tracking information on the delivery status of e-Express Service ; Registered Mail ; Air Parcels Service or Speed Post Service (EMS) sent to selected destinations. Customers can connect to the mail tracking website of the destinations accordingly. For destinations not on the list, tracking information is only available up to departure from Hong Kong.
http://www.hongkongpost.hk/en/mail_tracking/index.html
https://tools.usps.com/go/TrackConfirmAction!input.action
Customers may always check the box for add or remove items while shopping on cart.
We do not keep customers' credit card details, all the information on the site are protected with up to 256-bit Secure Sockets Layer encryption, after payment process, we both will have an email order confirmation immediately, once order submitted successfully, customers are recommended to returned to their account (ORDER HISTORY) to check their order showing in their account or not, because internet bandwidth speed sometimes lose information.
Successful orders cannot be cancelled or modified amount exceed the submitted amount, if any out of stock or shortage or remove items, we can adjust the charges amount lower than the submitted amount, we will ship out the goods within 3-7 working days, customers can also trace their order status at any time while logon their DDDHouse.com account ORDER HISTORY.
DDDHouse.com is operated by Haus Limited, 'HAUS LIMITED' will be shown in customers bill.
Address :
HAUS LIMITED
DDDHOUSE.COM
P. O. Box 35043
KING'S ROAD POST OFFICE
HONG KONG.
Wire transfer payment only available for order over 50 copies or wholesale order, we will issue another invoice for further procedure.
Customs/Imported duties :
Customers are responsible for the declaration of duties and imported tax of your countries for the mail packets, please be aware that all customs and imported duties are payable by customers or recipients upon arrival of goods . We do not have any control over these fees and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information please contact your local customs office.
We are not responsible for delays in delivery due to merchandise held by customs officials.
We are not responsible for any lost or damage caused by war, act of god or strike.
We are selling all original legal copyrighted products in Hong Kong, we are not responsible for any products while import to overseas held, confiscated or destroyed by customs officials due to their violates import regulation or trademark regulation.
DEFECTIVE :
**BLU-RAY, DVD, VCD ** :-
Our replacement of defective disc period within 14 days after you received your parcel.
Some computers BLU-RAYDVD/VCD rom cannot play some of BLU-RAY/DVD/VCD, may be it is not the disc problems, test again with other domestic player please, or if you should clean your player lens and try again your player lens are going to be old, it cannot work well, don't try to send back for replacement because it is not the disc problems.
We do not accept replacement for incompatible region code BLU-RAYDVD/VCD players, customers should look into the details of the BLU-RAYDVD/VCD before buy.
We are not liable to any damages and or loss caused by mail during transit or by courier.
Customers should make the disc in good conditions and prevent any scratched on disc surface, please use bubbles or soft paper to protect the disc and send back to us by regular air mail, stick air mail letter postage stamps, just like sending a letter for saving your postage fee, (this trip of postage pay by customers) send along with your returned address, email address, name and defective reason, DO NOT SEND BACK the printing layout and the keep case, once we receive the returned disc, we will send back to the regarding distributor for replacement procedure, if the disc still have the problems that you mentioned, they will exchanged a new one for you, if they check the problems scratched by customers or has ever been played many times, they won't exchange for you, this is their replacement of defective discs policy.
Here below is the return address:-
HAUS LIMITED
DDDHOUSE.COM
P. O. Box 35043
KING'S ROAD POST OFFICE
HONG KONG.
Refund Service :
Refund is only subjected to the shortage of stock or lost of parcel which must be confirmed by destination post office, any wrong order made by customers will not entitled refund, however, any un-fore seen circumstance like postal strike, War or Act of God is not valid. The refund will be only returned to the credit card account of customers, however shipping charged is non-refundable.
If the goods are returned to us due to customers incomplete address or deliver to recipients unclaimed, or your country customs rejected, we refund the goods current value, however shipping charged is non-refundable.
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